Tuesday to be precise, that my parents, who had come down to stay with us for
over a month, were leaving back to their village in Kerala. And as luck would
have it, Monday evening we all went out for a family dinner and while returning
my car broke down. Calling up the service centre to tow away the vehicle and
hitching up a bumpy ride in the kaali-peeli autorickshaws that ply by the
millions on the Mumbai roads, by the time we reached home, rather than enjoying
the fine-dining cuisine that we had, my elderly parents were exhausted to the
wondering what to do to drop my parents to the railway station the next
morning, I was contemplating on calling up some friends and requesting them to
lend me their car for a day. Being a working day, when all of them travel to
work, and their cars already booked, I was perplexed.
tiny little article on radio taxi services in a remote corner of the newspaper.
As I picked up the newspaper to read it, I had no clue as to which one to book
and how to ensure that I get a smooth and amazing ride for my parents. Many
names flashed before my eyes and to be honest, Uber did come across my mind and
I immediately discarded it having heard of only the negative sense after the
unfortunate incident involving one of their drivers in Delhi which had resulted
in the cab service being discontinued in the capital city.
or whether better sense, I am not aware, which prevailed upon me and I decided
to do a fast google search on the Uber cab service in my city. And lo and
behold, I found that it was as easy as anything.
Uber App on my smart phone and registered myself. As I was doing it, my elder
daughter came across to the room and immediately suggested that if an existing
user gives me a reference code, I would get a Rs.600/- credit to my account.
She also immediately recollected that once she along with a few friends had
used this service and she had a promotion code available. Further ahead, my
tech-savvy daughter took over the reins and before I could blink my eyelids,
she had completed the process and registering me.
I was, being a first time user, I panicked and booked a cab around an hour
before our scheduled departure. As I called the driver, whose vehicle number,
and his mobile contact was flashed on the App, I was warmly greeted by a good
morning and when I mentioned to him that I need to have the vehicle at my place
in an hour, the driver immediately intimated me that I need to book only around
15-20 minutes in advance. He was also gracious enough to guide me that I need
to cancel my booking immediately or else the system would debit the
cancellation charges to my account.
for me, as I realized that no cabs were available for booking when suddenly
this vehicle pooped up on my screen. I went ahead with the normal routine and
as I called the driver for providing him my exact co-ordinates, he informed me
that the vehicle would be at my doorstep in around 15 minutes. And surely there
it was there, dot in 15 minutes, the vehicle landed.
it was maintained itself, impressed me a lot and as the driver got down and
wished me, he ensured that he would help me load all the baggage conveniently
into the vehicle. And as we sat in the vehicle, the driver individually wished
each one of the passengers before politely asking me whether he can start the
journey by clicking on the GPS enabled phone loaded on to the dashboard.. (Yeah! Shiv was his name, driving an UberBlack). As I nodded in
agreement, and he did, an immediate message popped up on my phone indicating
the commencement of my journey.
the driver which touched my heart immediately before he started the vehicle was
something I can never forget. He turned back, looked at each of us, and folded
his hands in submission and apologized for the unfortunate incident in Delhi,
about which I had just mentioned earlier, and which had honestly made me a bit
jittery in choosing this service. As I shook my head in acceptance, he added,
“Thank you so much for showing your trust in Uber!”
the world that day for that little gesture on the part of the company.
Nevertheless, the driver gave us some suggestions too. Being a slightly chilly
early morning, he suggested that we keep the heater on for a while before
switching on to the cooling air conditioner. After a while, when my Dad
suggested that he keeps the windows open, he obliged for sure, but within a few
kilometers, suggested again, that keeping the windows open would tire us out
and hence, it would be better to switch on the air conditioner.
throughout the entire journey, the driver made sure with his experience that we
maneuvered the morning city traffic well so that we reach our destination much
earlier than I had honestly anticipated. As he helped us get out our luggage,
he intimated me what the ride has cost me and immediately adding that the
amount that would be debited from my account would be 20% less, being the
promotional offer for the first ride.
came out and again with folded hands, wished us a very happy and safe journey
and as he rode away leaving behind fond memories of our first ever Uber ride, I
instantly reached out for my mobile phone and give him the much deserved 5
and wonderful experience and I am overwhelmed by the service of my first ever
luxury ride with Uber.
easy and hassle free booking.
within short time.
hassles of any cash payment.
and polite staff.
well maintained vehicle.
and affordable luxury travel.
intimation of the fare and its breakup over phone and email.
conjure up with great difficulty would be…
drawbacks, but some features that I would like the company to incorporate in
their amazing service)
having the option to choose the vehicle you want (the vehicle that is nearest
to our location is to be booked).
of the option to choose the kind of service that I want (when I booked, it
showed that only UberBlack was available and not UberX)
the Uber service to all my friends and acquaintances and also shall be
soliciting their services many more times in days to come. In a city full of potholes and traffic jams,
when we really need a comfortable ride, it becomes hard to find one and Uber is
surely destined to remedy that.
comes to ease and luxury where you just need to tap your smart phone a couple
to times to order a ride in a premium sedan and not even be bothered of change
and cash payments, where the fee is automatically charged to your prepaid
have is when the Company terms the luxury ride as UberBlack, I would suggest
that it uses black colored sedans only to make the rider feel like a limousine
cab service in Mumbai a ranking of 10 on 10 (10/10).